Refund policy
RETURN & STORE CREDIT POLICY
Effective January 1 2026
We want you to love your purchase! Please review our policy carefully before submitting a return.
RETURN WINDOW
Eligible merchandise may be returned within 14 days of the delivery date shown on your tracking information.
Returns received after the 14-day period will not be accepted and may be returned to the customer at the customer’s expense.
STORE CREDIT ONLY
Pretty & Pink Boutique does not issue refunds to the original payment method. Approved returns are issued as store credit only.
A 10% restocking fee will be deducted from all approved returns. The fee is calculated using the amount paid for the returned merchandise.
Original and return shipping charges are nonrefundable. Customers are responsible for purchasing their own return shipping label.
RETURN REQUIREMENTS
To qualify for store credit, merchandise must be:
- Unworn, unwashed and unused
- Free from odors, perfume, smoke and pet hair
- Free from makeup, deodorant, stains and signs of wear
- Returned with all original tags attached
- Returned in its original packaging when applicable
We recommend using a trackable shipping service. Pretty & Pink Boutique is not responsible for returns that are lost or damaged while being shipped back to us.
Merchandise that does not meet these requirements will not qualify for store credit. The customer will be responsible for the shipping cost if they would like the merchandise returned.
FINAL-SALE ITEMS
The following items are final sale and cannot be returned or exchanged:
- Clearance and sale merchandise
- Discounted merchandise
- Earrings and hair accessories
- Scarves, belts and socks
- Bodysuits, bandeaus, bralettes, camis and undergarments
- Merchandise purchased using store credit
Items marked “Final Sale” in the product description are also ineligible for return.
Discount codes used during checkout do not automatically make regularly priced merchandise final sale unless the promotion or product description specifically states otherwise.
SHOES
Shoes must be unworn and returned inside their original, undamaged shoe box.
Do not attach tape, postage labels or shipping labels directly to the shoe box. The shoe box must be placed inside a separate mailing box or shipping bag.
Shoes returned with a damaged or altered box will not qualify for store credit.
EXCHANGES
We do not process direct exchanges because merchandise may sell out before a return arrives.
Eligible returns will be issued as store credit. You may then use your store credit to purchase a different size, color or item.
DAMAGED, INCORRECT OR MISSING ITEMS
Please inspect your order as soon as it arrives.
If an item is damaged, incorrect or missing, contact us within 48 hours of the delivery confirmation. Please include your order number and clear photographs of the merchandise, packaging and shipping label.
Claims submitted after 48 hours may not be eligible for assistance. Damage caused by washing, wearing, improper care or handling is not considered a manufacturing defect.
Colors may appear slightly different because of lighting, photography and screen settings. Minor color variations are not considered defects.
ORDER CHANGES AND CANCELLATIONS
Please carefully review your order before completing checkout.
Cancellation requests are subject to a 10% cancellation fee. Once an order has been processed or shipped, it cannot be canceled or changed.
Discount codes must be entered during checkout. Discounts cannot be added after an order has been placed.
SHIPPING
Processing time does not include weekends, holidays or carrier delivery time.
Pretty & Pink Boutique is not responsible for carrier delays once a package has been accepted by USPS or UPS.
Customers are responsible for providing a complete and accurate shipping address. If a package is returned because an incorrect or incomplete address was provided, the customer will be responsible for the new shipping charge.
If tracking shows that a package was delivered but you cannot locate it, please contact the shipping carrier and your local post office. We will provide available shipment information to help with a carrier claim.
HOW TO START A RETURN
Please contact Pretty & Pink Boutique before mailing your return. Include your name, order number and the merchandise you wish to return.
Returns sent without the required order information may experience processing delays.
Please allow 5–7 business days after delivery to our return location for inspection and processing. You will receive confirmation when your store credit has been issued.
By completing a purchase with Pretty & Pink Boutique, you acknowledge and agree to this policy.